Telephone: 757-642-8353

Successful community banks will empower every employee with the skills and authority to achieve their most important task: take care of every customer at every opportunity. 

Every employee should be able to: 

 • Tell everyone the Bank’s 5 year vision.
 • Clearly understand their job function and its purpose.
 • Understand how their job contributes to the Bank’s success.
 • Make recommendations to improve their job or processes.

Every manager, beginning with the CEO, should be able to:
 • Understand the Enterprise Risk Management issues in developing programs and services.
 • Demand superlative performance from all employees.
 • Ban the term “it’s always been done this way.”
 • Encourage open and frank discussions on how to build a great bank.Type your paragraph here.